“The Fusion Resort concept includes the famous ‘Breakfast Anywhere Anytime’ and an ‘All-inclusive Spa’ which could result in some operational challenges during busy periods. By utilizing the chatbot module to automate request handling in Housekeeping and ordering in our F&B outlets or for spa reservations, guests can now communicate in their preferred language. This effectively streamlined the ordering and reservation process, ensuring speed & accuracy and that no requests are missed. We also find that by reducing unnecessary phone calls to the outlets our staff are more productive and can concentrate on guest requests more effectively.”

Jacobo Priegue Martinez
Executive Assistant Manager
Fusion Resort Cam Ranh